Until now, we have only been accepting orders for delivery within Japan, but as we have started to receive inquiries from overseas, we have made the necessary preparations to receive orders
from overseas and ship to overseas destinations as well.
If you are ordering from overseas, please check this page and place your order through the ” Medical Sarah Macherie Online Shop “.
Before placing your order , please also check the ” Important Notices for Overseas Shipping ” and ” Purchase Procedures ” below .
1. Important Notices for International Shipping null
When we receive orders from overseas and ship to overseas destinations, we will use
EMS (Express Mail Service) – We will ship using Japan Post.
Please note that you cannot choose any other shipping method.
1-1. Necessary expenses other than the product
・Flat rate shipping
fee of 5,000 yen (using international express mail EMS)
*Details of the contents of the shipping label will be written as “Facemask: HS630790”, “clothing: HS621290”, etc.
* For “Shipping method” during the purchase process, please select “EMS (International Express Mail Service) – Japan Post” (see image below).
・Customs duties, customs clearance fees, etc.
Any customs duties, import customs clearance fees, etc. incurred upon receipt of the product must be paid by the importer (purchaser).
You will receive an automatic reply email immediately after placing your order. Once our staff has confirmed your order, we will send you another email, so please be sure to check it. (This will be a reply from a PC, so please change your email settings if necessary.)
1-2. Payment method and payment deadline
As this will be sent by EMS (Express Mail Service), we only accept
credit card payments.
Payment will be made on the date specified by the credit card company
.
1-3. Delivery time
Normally, we will ship within 3 business days after confirming your order
( excluding Saturdays, Sundays, and holidays).
*If the item is out of stock, we will notify you by email.
For international mail EMS, the minimum number of days required for delivery is three days.
*The number of days required varies depending on the country.
*Delivery times are estimates and do not include the days required for customs clearance.
*Please note that the number of days may vary depending on the shipping company, customs clearance, local handling, etc., and it may take longer to deliver than the number of days shown in the search results.
1-4.Returns and exchanges
As products are shipped from Japan to overseas , we cannot accept any returns or exchanges after the product has been shipped. Please check the contents carefully before placing your order.
2. Purchasing procedure
2-1. Purchase procedure Step 1: Proceed to guest purchase procedure
Once you have placed the items you wish to order in your shopping cart on the online shop and clicked on “Proceed to checkout”, you will be taken to the login screen where you should click on ” Proceed to guest checkout ” to proceed.
2-2. Purchase procedure Step 1: Enter your temporary address and phone number
The online shop page is designed for shipping within Japan.
Therefore, for shipping overseas,
please be careful when entering your ZIP code, address, and phone number.
The address and phone number input is designed for use in Japan, so you cannot enter overseas addresses or phone numbers. Please refer to the information below to make temporary entries.
・ご住所
〒000–0000
Hokkaido, Tokyo, and anywhere else
0
0
・電話番号
000–000–0000
This step 2 is a temporary input to prevent input errors.
As long as there are no input errors, the content does not matter.
2-2. Purchase procedure Step 2: Enter your delivery address etc. in the “Contact Us” field
This is very important , so please check it carefully.
After you have entered your temporary address and phone number, the next step is to select
your payment method : credit card,
and after that there is an “Contact Us” section .
In this ” Contact Us ” section, please enter
the ZIP code , address , and phone number where you would like your order delivered . If you have a customs number, please enter it as well .
Once you have completed entering the above information, click “Make payment ” to complete your order.
3. Summary
If you purchase from our online shop and have your delivery address overseas, we have explained
1. Important points to note when shipping overseas
2. We have explained and confirmed the purchasing procedure
I have explained this to you, but what do you think?
Please check both carefully.
Please temporarily enter the ZIP code, address, and phone number for domestic shipping in Japan to avoid input errors , and then enter the ZIP code, address, and phone number for international shipping in the ” Contact Us ” field.
We apologize for the confusion and thank you for your cooperation.
This concludes our explanation. Thank you for checking.
If you have any questions, please feel free to contact us via the ” Contact Us “.
